About Us
Aloi is building the infrastructure that puts a firm’s knowledge to work. Our platform makes an organization’s collective experience - its decisions, reasoning, negotiations and outcomes - usable in the AI tools its people already work with.
As AI tools become increasingly accessible to everyone, an organization’s own experience becomes its competitive advantage. Aloi helps professionals make better-informed decisions, deliver stronger advice and work with greater confidence, grounded in what their organization already knows.
We’re starting with legal services and expanding into financial institutions and other knowledge-intensive professional services.
Role Overview
You'll be responsible for helping customers realise value from Aloi, from initial onboarding through to adoption and ongoing development.
Working closely with customer stakeholders and internal product, engineering and commercial teams, you'll identify valuable use cases, support implementation and build relationships that enable long-term success. You'll also help translate customer experience into insights that improve the platform and how we deliver it.
What You Will Do
- Build trusted relationships with customer stakeholders and understand their objectives.
- Guide customers through onboarding, implementation and product adoption.
- Help identify high-value use cases and define measurable success criteria.
- Support customers in embedding Aloi into their existing workflows.
- Monitor engagement and adoption, identifying opportunities to improve outcomes.
- Run customer reviews and communicate progress, challenges and opportunities.
- Gather customer feedback and share actionable insights with product and engineering teams.
- Identify opportunities to deepen customer relationships and expand usage.
- Develop repeatable approaches to onboarding, adoption and customer value creation.
Who We Think You Are
- Experienced in customer success, account management, implementation or consulting for B2B products.
- Strong at building relationships with senior stakeholders.
- Organised, proactive and focused on measurable customer outcomes.
- Comfortable explaining technology and supporting users through change.
- Able to manage multiple relationships and competing priorities.
- Curious about AI and the challenges of knowledge-intensive professional work.
Experience with enterprise software, legal technology, financial services or professional services is an advantage.
Why Join Us
You'll work closely with customers tackling complex challenges and help make Decision Intelligence valuable in practice. Your work will directly influence adoption, customer outcomes and the development of a product designed for demanding professional environments.
